Privacy Policy

Information we may collect

When you use This Is Vegas Casino, we may handle information that identifies you, relates to your account or is connected with your use of our services. The information collected will depend on how you interact with the website and the services available to you. We seek to collect information that is reasonably needed for operating the casino site, meeting our obligations and providing support.

Account and identity information

• Your name, date of birth, residential details, country of residence and other information supplied when creating or maintaining an account.
• Login details, account preferences, responsible gaming settings and records of communications with our support team.
• Information used to confirm your identity, age and eligibility to use the relevant services.
• Verification documents or information taken from those documents when identity, age, security or compliance checks are required.

Transaction and technical information

• Payment details and payment-related records, including deposits, withdrawals, account balances and transaction history. Full payment card details may be handled by payment providers rather than stored directly by the casino site.
• Information about gaming activity, account activity, promotions or communications where this is needed to manage the account and provide relevant services.
• Device, browser, operating system, IP address, approximate location, language, time zone and website interaction data.
• Cookie identifiers, similar technologies and information about the pages or features you use.

You should only provide information that is accurate, current and relevant. If you provide information about another person, you should have permission to do so and should ensure that they understand how their information may be used. Some information may be required before an account can be opened, maintained or used. If required information is not provided, we may be unable to provide certain services or complete a requested transaction.

How we use personal information

Personal information may be used for the following purposes. The exact use will depend on the information involved, the service requested and the circumstances in which it was collected.

• To create, operate and administer your account, including managing account settings and providing access to available services.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial and account records.
• To complete identity, age, security, verification and anti-fraud checks, including detecting unusual, suspicious or unauthorised activity.
• To communicate with you about your account, transactions, service updates, security matters, support requests and changes to our terms or policies.
• To provide customer support, investigate enquiries and resolve complaints or technical issues.
• To understand how the website is used, monitor performance, improve features and maintain the security, reliability and functionality of our services.
• To send marketing communications where permitted and where you have provided consent or another permitted basis applies. Marketing messages may include information about services, offers or website updates.
• To meet legal, regulatory, tax, accounting, risk management and responsible gambling obligations that apply to the operation of an online casino service.
• To establish, exercise or defend legal rights, prevent misuse and protect the interests, safety and security of players, service providers and the website.

We may process information because it is needed to provide a service you have requested, because we have a legal or security obligation, because you have given consent, or because it is reasonably required for legitimate operational purposes where permitted. Where processing is based on consent, you can withdraw that consent as described below. Withdrawing consent does not affect processing that was already carried out lawfully before withdrawal.

Marketing choices

You can choose not to receive promotional communications. Each electronic marketing message may include an unsubscribe or preference option where appropriate. You can also ask us to stop using your personal information for marketing by contacting support@thisisvegascasino.click. You may continue to receive essential service messages, such as account, transaction, security or support communications, because these are not marketing messages.

Cookies, service providers and information security

Cookies and similar technologies

This Is Vegas Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website traffic and help improve user experience. Cookies are small files or identifiers stored on, or associated with, your device through your browser. Some may be essential for security, login functions or basic website operation, while others may support analytics, preferences or marketing.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work correctly or some preferences may not be retained. Browser settings and cookie controls may differ between devices and browsers, so you should check the options available on the device you use.

Sharing information

We may share personal information where reasonably necessary to operate the website and provide services. This may include sharing relevant information with payment providers, identity and age verification providers, fraud prevention services, technology providers, hosting providers, customer support services, professional advisers and other contractors that help us deliver or protect the service. These providers should use information only for authorised purposes and in accordance with their responsibilities.

Information may also be disclosed when needed to comply with a legal requirement, respond to a valid request, investigate suspected fraud or misuse, protect safety and security, enforce applicable terms, or establish or defend legal rights. If the business or its services are reorganised, transferred or combined with another operation, information may be disclosed as reasonably necessary for that process, subject to applicable privacy requirements.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and require appropriate handling. We do not sell personal information as a general business practice.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, security monitoring, secure communications and processes for handling incidents. No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and account access details confidential and should contact support promptly if you suspect unauthorised access.

Retention and account closure

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. The length of time depends on the type of information, why it was collected, whether an account remains active, whether there is an ongoing enquiry or dispute, and whether records are needed for security, financial, legal or compliance purposes.

Closing an account does not necessarily mean that all information is immediately deleted. Some account, identity, transaction, communications, security and verification records must be kept for a period required by law, even after an account is closed. Other information may be deleted, de-identified or securely disposed of when it is no longer needed, subject to applicable requirements and legitimate business or legal purposes.

Where information is retained, access to it should be limited to authorised purposes. When information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify it, unless it must be retained for another permitted reason.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to exceptions, including where responding would affect another person’s privacy, create a security risk, interfere with legal obligations or require information that we are entitled to retain.

• Access: ask for access to personal information we hold about you and, where appropriate, information about how it is used or disclosed.
• Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. We may need to retain some records for a period required by law or for another permitted purpose.
• Marketing consent: withdraw consent to marketing communications or ask us to stop using your information for promotional purposes. Essential account and service messages may still be sent.
• Information about handling: ask questions about this Privacy Policy or raise a concern about how your information has been handled.

To exercise your rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@thisisvegascasino.click. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account access. Do not send unnecessary identity documents or payment details in an email unless they are specifically requested through a secure process.

We aim to respond to privacy requests within a reasonable period. The time and method of response may depend on the nature of the request, the information involved and any verification required. If we cannot complete a request, we will generally explain the reason, subject to any legal or security restriction. If you are unhappy with our response, you may seek independent privacy advice or contact the relevant privacy authority in Australia.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or privacy requirements. The updated version will apply from the date it is published on the website unless a different date is stated. You should review this page periodically. Where a change is significant, we may provide notice through the website or another suitable communication channel.